The Two Scanners we promote and are available for purchase through RepZio are the Opticon OPN-2006 and OPN-4000i. Both come with a two-year manufacturers warranty and priority customer service.
If you are currently experiencing issues, please load the latest firmware on to your OPN2006. Firmware and firmware loading directions are available on the knowledge base page for the OPN2006, located here: https://wiki.opticonusa.com/techsupport/en/OPN-2006#Firmware_Loading
Once you have reloaded firmware, remove the pairing from your device and follow the directions on your quick setup guide to reconnect.
Please do not hesitate to ask should you have any questions.
Toll Free: 1.800.636.0090
Opticon, Inc.: www.opticonusa.com (http://www.opticonusa.com/)
Knowledge Base (https://wiki.opticonusa.com/techsupport/en/StartingPoints)